Payment Policy:

• Only after a complete and onsite verification and confirmation, the concerned Expert or Organization will be entitled to receive the online payments.
• The payment or fees received from the members would be processed into the KayaWell merchant account first and after a period of 15 Days, the balance amount after every payment, cancellation or refund will be transferred to the Expert’s specified account with the statement.
• Payment will be transferred only if concerned service is rendered and marked completed by the Experts with a proper prescription.

Cancellation Policy:

• In any case of cancellation or decline, a proper reason should be mentioned by the expert.
• Expert can cancel or decline the appointment before 24 hours of the booking time if it is not confirmed.
• Expert can cancel or decline the appointment at any time before 24 hours of the booking if the appointment is booked with payment mode “Cash On Counter” and is in confirmed state.
• In case of the online payment, Expert can’t cancel the confirmed booking and if for any reason expert is not able to provide the services, then there would be a penalty of the amount equal to their fees.
• If Expert doesn’t respond to the booking until the very end or before 8 hours, then there would be a 50% penalty of the amount of their fees.
• Repeated cancellations or decline or dishonour of the confirmed bookings can cause heavy penalties and can be blacklisted from KayaWell.

Payment Policy:

• Payment(s) through this Service can be made through Paytm, Credit Card, Debit card or Net Banking.
• Before using this Service, it is recommended that the user shall make a necessary enquiry about the charges or fees payable against the used Credit/Debit Card from their respective Bank (Debit/Card service provider).
• The credit card information provided by the user at the time of using the service is processed by the payment gateway of the service provider and is not stored at KayaWell.
• It is recommended that you take and retain a copy of the transaction for record keeping purposes, which might assist in the resolution of any disputes that may arise out of usage of the service.
• The Applicant agrees, understands and confirms that his/ her personal data and other details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud, that KayaWell or the Payment Service Provider(s) have no control over such matters.

Cancellation Policy:

• KayaWell Cancellation Policy is only applicable when Payments are made Online through the portal.
• For the bookings that are pending for the confirmation, there won’t be any cancellation charges except the transaction fee which is payable of an amount approximately 2% in most of the banks.
• Before booking an appointment with experts make sure that if those experts allow Cancellation or not.

Quality of appointment is not the part of Kayawell.